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FREQUENTLY ASKED QUESTIONS

What is PlayVR?

PlayVR is a virtual reality experience centre inside Auhof Center, Vienna. You step into state-of-the-art VR machines and dive into digital worlds.

Do I need any VR experience?

No. VR is for everyone, no gaming or tech background needed. Our team walks you through it and only starts once you're comfortable.

How many games do you have?

Over 200 game scenarios to choose from.

How long does one game last?

About 6 minutes. Most machines cost 1 token per person - only our two most intense machines, Thunder Knight and the 360-VR, cost 2 tokens.

Do I need to book in advance?

Not necessarily. Just drop by and book at the cashier - or reserve ahead at playvr.at/en/booknow.

How much does a visit cost?

You buy tokens and spend them on the machines. For a spontaneous visit there are daily tokens: STARTER 2 tokens for €9.90, GAMER 3 tokens for €14.50 and POPULAR 4 tokens for €18.90.

What is the difference between daily tokens and token packages?

Daily tokens are small packs for trying things out during your visit. Token packages hold more tokens, cost less per game, and come as a gift card valid for 3 years.

Which token packages do you offer?

MINI PACK: 8 tokens, €35.90 instead of €44. FAMILY PACK: 10 tokens + 2 free, €49.90 instead of €77. MEGA PACK: 20 tokens + 5 free, €99.90 instead of €137.50. On top of that there is our VIP birthday package with 52 tokens for €199.90.

How does the PlayVR gift card work?

When you buy a token package you get a high-quality physical card with your tokens on it. Use them on any game, any time - valid for a full 3 years. For now you can buy and top up these cards only here in the shop.

What is your cancellation policy?

We don't have one. Our sessions are short and available on the spot, so you can come in, look around and decide there.

Is it suitable for families? Are there age limits?

Yes - for kids, teens and adults. Our 4-seat VR cinema is perfect for families. We recommend ages 8 and up, but it's your call.

Do you offer deals for schools or companies?

Yes. We're happy to put together a custom package for school groups, companies and larger parties. Email office@playvr.at.

How many people can play at the same time?

Up to 19 at once. The venue holds more guests - anyone waiting can sit down and use our free WiFi.

Can I get motion sick?

Motion sickness (kinetosis) can happen on a first VR experience. Our sessions are short, so it's rare.

Which package works best for a birthday?

For birthdays we recommend our VIP package: 52 tokens for €199.90. From around 10 guests it covers everyone, so every child can play whatever they like. For smaller groups the FAMILY or MEGA pack usually fits.

Where can I park?

In the Auhof Center car park. You'll find us on the 2nd floor next to Tigers World, just a few steps from the parking level.

Can I eat or drink at PlayVR?

We don't serve food in the venue, but the Auhof Center has several restaurants only a few steps away. For groups and birthdays we're happy to book a table in advance - just reach us by phone, WhatsApp or email.

What is included in the price?

Your tokens, all equipment, disinfection between rides, and support from our team including the briefing and help getting in and out. Plus free WiFi and a seating area while you wait. There are no entry fees or extra charges.

A TABLE RIGHT NEXT DOOR

You don’t have to organise anything: tell us in advance and we’ll book you a table at a restaurant in the Auhof Center, just a few steps away from us.

NEW

Jungle Flying

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Outbreak

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Halloween Castle

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Sneak Treasure Hunt

NEW

Mech Tech

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The User Question

PlayVR Mascot

Hi, and welcome to PlayVR! How can I help you today?

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